Deleting Your Account

Deleting Your Account

We are sorry to see you go. Here is how to delete your Juxtravel account and what happens to your data.

Before You Delete

Please note:

• Active bookings must be completed or cancelled before account deletion.
• Pending payouts (for hosts) will be processed before deletion.
• Credits balance will be forfeited and cannot be recovered.
• Account deletion is permanent — you cannot undo this action.

How to Delete Your Account

1. Log in to your Juxtravel account.
2. Go to My Account > Settings.
3. Scroll to Delete Account at the bottom.
4. Confirm your identity with an OTP verification.
5. Select a reason for leaving (optional but helpful).
6. Tap Delete My Account.

What Gets Deleted

• Your profile information (name, email, phone, photo).
• Your saved properties and Trip Boards.
• Your booking history (after the retention period).
• Your referral code and credits.
• Your JuxAI conversation history.

What We Retain

For legal and financial compliance, we retain:

• Transaction records for 7 years (required by Indian tax law).
• Communication logs related to disputes for 1 year after resolution.
• Anonymized analytics data (not linked to your identity).

Reactivation

Once deleted, your account cannot be reactivated. You would need to create a new account with a new phone number or email. Your previous booking history and credits will not carry over.

Alternative: If you just want a break, consider logging out instead of deleting. Your account will remain inactive but available whenever you are ready to travel again.