How to Cancel a Booking

Life happens and plans change. Here is how to cancel your Juxtravel booking.

Steps to Cancel

Log in to your Juxtravel account.
Go to My Account > My Bookings.
Find the booking you want to cancel.
Tap Cancel Booking.
Select a reason for cancellation (helps us improve).
Review the refund amount based on the property's cancellation policy.
Confirm the cancellation.

What Happens After Cancellation

You receive a cancellation confirmation via email and WhatsApp.
The host is notified immediately and their calendar opens up.
If eligible, your refund is initiated automatically (see refund timelines below).

Refund Timeline

| Payment Method | Refund Time | |---------------|-------------| | UPI | 3-5 business days | | Credit Card | 5-7 business days | | Debit Card | 5-7 business days | | Net Banking | 5-7 business days | | Wallet | 1-3 business days |

Refunds go back to the original payment method. We cannot redirect refunds to a different account.

Partial Cancellations

Currently, Juxtravel does not support shortening a booking (e.g., cancelling 2 of 5 nights). You would need to cancel the entire booking and rebook for the shorter period.

Cancellation by Host

If the host cancels your booking:

You receive a full refund regardless of the cancellation policy.
Juxtravel helps you find a comparable alternative property.
The host may face penalties for frequent cancellations.

Need help? Contact support via WhatsApp at +91 95604 93700 if you need assistance with your cancellation.

How to Cancel a Booking