Refund Process

Refund Process

When you are eligible for a refund, here is exactly how it works.

When Refunds Are Issued

Refunds are processed when:

• You cancel a booking within the eligible refund window.
• The host cancels your confirmed booking.
• The property is significantly different from the listing (JuxCover claim).
• A payment error results in a double charge.
• A booking enquiry expires without host confirmation.

Refund Amount

The refund amount depends on the property's cancellation policy and when you cancel:

• Full refund — 100% of what you paid, including the service fee.
• Partial refund — 50% of the room charges. Service fee may or may not be included.
• No refund — if you cancel within the no-refund window.

The exact refund amount is always shown before you confirm the cancellation.

Processing Time

Once a refund is initiated:

• UPI: 3-5 business days
• Credit/Debit Cards: 5-7 business days
• Net Banking: 5-7 business days
• Wallets: 1-3 business days

These timelines are determined by your bank/payment provider, not Juxtravel.

Where Does the Refund Go?

Refunds are always sent back to the original payment method:

• Paid via UPI → refunded to the same UPI-linked bank account.
• Paid via card → refunded to the same card.
• Paid via net banking → refunded to the same bank account.

Tracking Your Refund

1. Check your booking page in My Account — it shows the refund status.
2. Look for a Razorpay refund notification in your email.
3. Check your bank statement — refunds may appear as a credit from "Razorpay" or "Juxtravel."

Refund Not Received?

If you have not received your refund after the expected timeline:

1. Check with your bank — sometimes refunds are processed but take extra time to reflect.
2. Contact Juxtravel support with your booking reference and we will trace the refund with Razorpay.

Note: Refunds for "Pay at Property" bookings are not applicable since no online payment was made.