JuxCover Protection

JuxCover Protection

JuxCover is Juxtravel's built-in protection program that safeguards both guests and hosts.

For Guests

Booking Protection

• Listing accuracy guarantee — if the property does not match the listing, we help you find an alternative or issue a full refund.
• Host cancellation coverage — if a host cancels your confirmed booking, we assist with rebooking at a comparable property or process a complete refund.
• Check-in guarantee — if you cannot check in due to a host issue (wrong address, locked property, no-show host), we resolve it immediately.

Payment Protection

• Secure transactions — all payments go through Razorpay's encrypted system.
• Refund guarantee — eligible refunds are processed within 7-10 business days.
• No hidden charges — you will never be charged more than what was shown at checkout.

For Hosts

Property Damage Protection

JuxCover provides basic protection against guest-caused damage:

• Covers accidental damage to property and contents up to Rs 50,000 per incident.
• Hosts must report damage within 48 hours of checkout with photo evidence.
• Claims are reviewed within 5 business days.

Liability Coverage

• Basic third-party liability coverage for incidents on the property during a booking.
• This is supplementary and does not replace the host's own property insurance.

What JuxCover Does NOT Cover

• Pre-existing damage or normal wear and tear.
• Damage from pets (unless the listing allows pets and damage exceeds the pet deposit).
• Theft of guest belongings — guests should use safes and travel insurance.
• Natural disasters or events beyond anyone's control.

How to Make a Claim

1. Document the issue with photos and timestamps.
2. Report via WhatsApp or email within 48 hours.
3. Our team reviews the evidence and communicates with both parties.
4. Approved claims are settled within 10 business days.