Reporting an Issue

If something goes wrong before, during, or after your stay, Juxtravel is here to help.

When to Report

Report an issue if:

The property does not match the listing description or photos.
Key amenities are missing or not working (AC, WiFi, hot water, pool).
You feel unsafe at the property.
The host is unresponsive or unhelpful.
You have a payment or refund issue.
You experience discrimination or harassment.

How to Report

Option 1: WhatsApp (Fastest)

Message us on WhatsApp at +91 95604 93700. Our support team typically responds within 30 minutes during business hours (9 AM - 9 PM IST).

Option 2: Email

Email support@juxtravel.com with:

Your booking reference number
A description of the issue
Photos or videos (if applicable)
Your preferred resolution

Option 3: In-App Chat

Use the chat widget on juxtravel.com to start a conversation with our support team.

What Happens Next

Acknowledgment — we confirm receipt within 2 hours.
Investigation — we contact the host, review evidence, and assess the situation.
Resolution — depending on the issue, we may offer a partial refund, full refund, alternative property, or credit.
Follow-up — we check in to ensure you are satisfied with the resolution.

Emergency Situations

If you are in immediate danger, call local emergency services first (100 for police, 101 for fire, 108 for ambulance). Then contact Juxtravel — we will assist with relocation and ensure your safety.

Report Timeline

For the best resolution, report issues during your stay or within 48 hours of checkout. Reports made after 7 days may have limited resolution options.

Reporting an Issue