Understanding Service Fees

Juxtravel charges a small 3% service fee on each booking. Here is what it covers and why it exists.

What Is the Service Fee?

The service fee is calculated as 3% of your room subtotal (before GST). It is shown as a separate line item in your checkout breakdown so you always know exactly what you are paying.

What It Covers

Your service fee supports:

24/7 customer support — reach us via WhatsApp, email, or phone if anything goes wrong before, during, or after your stay.
Secure payment processing — Razorpay integration, fraud protection, and instant refund handling.
Property verification — every property on Juxtravel is video-verified by our team to ensure accuracy.
Platform development — continuous improvements to search, JuxAI, Trip Boards, and the booking experience.
Booking protection — if a host cancels last-minute, we help you find an alternative or process a full refund.

How It Is Calculated

| Room Subtotal | Service Fee (3%) | |---------------|------------------| | Rs 5,000 | Rs 150 | | Rs 10,000 | Rs 300 | | Rs 25,000 | Rs 750 | | Rs 50,000 | Rs 1,500 |

Compared to Other Platforms

Major booking platforms charge between 10-20% in combined guest and host fees. Juxtravel's 3% guest fee + 5% host commission is among the lowest in the industry, meaning both guests and hosts get better value.

Total Price Transparency

At checkout, you see every component: base price, weekend surcharges, extra guest charges, service fee, and GST. No hidden fees, ever.

Understanding Service Fees